Security concerns are a snoozing alarm in the current digital age. This information is prone to fall prey to cyber attackers. How then can chatbots overcome cyber-security challenges?Įmployees and customers often enter sensitive information during chatbot sessions. Organizations are concerned about how secure chatbots are, where information is getting stored, how data will be protected, what channels will have access to it, and so on.Īs enterprises contemplate adopting chatbot solutions, these are important questions to consider. They help businesses innovate new ways of development, powering the advancement of next-generation digital interactions between businesses and their customers.ĭespite all of the advances they promise, there is a lot of speculation surrounding efficiency in chatbot security. Many industries across the globe like healthcare, CPG, banking, financial, IT, customer service, retail etc., are adopting artificial intelligence (AI) powered chatbots to automate a range of tasks and simplify business processes.īy 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development – GartnerĬhatbots offers a tremendous set of opportunities to organizations, thereby promptly breaking barriers of adoption. Gartner predicts that by 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interactions. Advancements in messaging platforms and conversational channels are quickly increasing chatbot development rates. Chatbots are the hottest new digital technology.
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